Punctuality & Appointments

Punctuality and appointments are very important in the grooming world. Just as you wouldn't walk in 15 minutes late to a doctor's appointment, the same etiquette is expected with your grooming appointment. As a new salon that is rapidly growing and with the holiday season right around the corner, it is strongly encouraged to call ahead to make an appointment, as walk ins may not be able to be accommodated same day.

Punctuality

Being on time to your grooming appointment is important for various reasons. When you are late to your grooming appointment, you are not only delaying the time that your dog will be finished, but also creating delays in the grooms for the other dogs as well.

Running late puts additional stress on your groomer

Often times, a groomer will squeeze a client into their schedule who asked for a last minute groom as a courtesy, so when you show up late to the appointment, you are inconveniencing the groomer and the other grooms

Even though 15 minutes may not seem like a lot, in the grooming world, it makes a huge difference. Your groomer could have finished or started another dog in the time they had to wait to get you checked in.

Energy is one of the biggest factors in how your dog acts, reacts, and behaves. When you are running late and in a rush, that heightens the dogs energy levels. If you have an anxious, nervous, or even excitable dog, this can also delay or complicate your groom because the dog was not in a calm, relaxed state when entering the salon. This may also result in your dog having a less than pleasant experience because he was already on edge when entering the salon. We want your dog to enjoy his/her time with us so they are sprinting to the door each time they come in and being on time for your appointment helps ensure everyone has a pleasant, enjoyable experience.

Appointments

As a new and growing grooming salon and with the holidays rapidly approaching, calling ahead to make an appointment is highly encouraged. Often times, groomers will accommodate last minute clients as a courtesy to them, however, we will be unable to do so coming into the busy months and as our salon continues to grow. Re-booking appointments is also highly encouraged to keep your dog on a regular grooming schedule. We offer a 10% discount for your first re-booking and a 5% discount for every additional re-booking as long as you re-book in the store upon pick up of your pet. If you ever need to reschedule your appointment, please call us to let us know and we'd be more than happy to help!

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